Shipping,terms of conditions, shop work policy
Please call us for Credit Card Orders or use turbosource.com. If using Paypal we require users to have confirmed accounts and reside in the USA, Canada, or UK. If otherwise please contact us before ordering for wire transfer, check or money order options.
We generally ship most of the off the shelf items within 2 business days. Fedex is our preferred shipping company for the continental united states. We generally ship USPS for out of county packages due to shipping costs. We will provide tracking information once shipped. We do not guarantee delivery times for custom orders. There are absolutely NO returns on custom made or hand built products, back-ordered or electronic items. We do not guarantee time frames on shop work, or give exact quotes. We only give estimates on time-frames, and invoice amounts. We do not have X-ray vision and cannot know upfront exactly what all your car may or may not need in terms of time or dollar amounts. Invoices are always " rolling " and the final invoice will not be available until the job is complete. We work on race cars here that should have open time frames, and be open to estimates being finalized considerably higher than the original guesstimate. All deposits for custom work, and shop work are NON-refundable, be sure you really want it before you purchase it or agree for said work to be performed! There are no expressed warranties on high performance/racing products. All warranties, exchanges and returns are solely the responsibility of the manufacturer, and upheld by them by their own guidelines. Turblown Engineering is NOT responsible for products we not produce in house. All returns that are returnable will be subject to a 30% restocking fee. Whether a product is returnable or not is defined and determined by the manufacturer's guidelines. Not all manufacturers accept returns! Generally items have to be in like new condition, unopened, or not used or installed, and up to a time period of 30 calendar days. We will not be held liable for any damages to individuals, property, repairs costs, or installation/removal labor costs associated with any high performance products. We are also not responsible for shipping carriers shipping times, services, or damages to freight or lose of product. This is solely the responsibility of the shipping company. We will make claims for loss/damaged product, and assist the best we can, but we will only issue replacement parts/refunds once/if we have been refunded by the shipping company. All parts are shipped FOB. Engine rebuild warranties are 2 years or 10k miles, whichever comes first against build/assembly errors. Loss of oil, over heating, external contamination, or detonation are not covered under warranty. Warranty covers errors in rebuild process only. Warranty claims require proof of oil cooler & oil line replacement or professional cleaning. Warranty claims require engine to be returned to us, opened and inspected by us. Motor opening by a second party voids the warranty!
Professional installation is recommended for all products. We can not guarantee fitment of every product, ground clearance, necessity to trim or modify the vehicle itself, cars very greatly from chassis to chassis. We do the best we can by building every turbo system on a chassis in house with precision jigs.Customers are responsible for return freight on items for modification, repair, return, or replacement. All policies are subject to change without notice at our discretion.
Information available through the Website or other communications with you is for promotional and/or informational purposes only. While we make efforts to ensure that information provided by us is accurate, we do not represent or warrant that any Website content is accurate, complete or current. In all instances, it is your responsibility to evaluate the accuracy, timeliness, completeness, or usefulness of Website content and other information and opinions expressed through our Website or our communications with you. For instance, ratings and reviews may be informative but are not provided as a guaranty or prediction of the level of performance you may experience with the applicable product, service, merchant, Vendor or other third party. You are solely responsible for the actions or decisions you take based on materials and information available through the Website and should carry out your own research and investigation as appropriate.No verbal or email communication super cedes this policy or any portion of it. By purchasing you are agreeing to these terms.